Privacy Policy

Effective date: July 16, 2026

This Privacy Policy explains how SDMAK ("we", "us", or "our") collects, uses, stores, and protects personal information from visitors to www.sdmak.com, customers who contact us, and people who submit information through our Facebook or Meta lead ads.

If you submit a Facebook lead form, this policy is shown together with Facebook's own privacy notice. Please read both notices before sending your information.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact details, such as your name, company name, email address, phone number, WhatsApp number, country, or region.
• Inquiry details, such as the product or equipment you are interested in, project requirements, purchase timeline, budget range, message content, and files you choose to send.
• Communication records, such as emails, messages, call notes, quotation history, and customer service records.
• Website and advertising data, such as IP address, device information, browser type, pages viewed, referral source, ad campaign, cookies, and similar analytics information.
• Information submitted through Facebook or Meta lead forms, including the fields shown in the form and any additional answers you provide.

2. How We Collect Information

We collect information when you:

• Submit a contact form, inquiry form, quotation request, or Facebook lead form.
• Contact us by email, phone, WhatsApp, social media, or other communication channels.
• Visit or interact with our website, advertisements, or online content.
• Provide information during sales, after-sales service, shipping, or business communications.

3. How We Use Your Information

We use personal information for business purposes, including to:

• Respond to your inquiry and provide product information, quotations, technical suggestions, or project solutions.
• Contact you about your request, order, delivery, installation, support, or after-sales service.
• Improve our products, services, website, advertising, and customer experience.
• Send marketing communications where permitted by law or where you have provided consent.
• Maintain security, prevent fraud, comply with legal obligations, and protect our rights.

4. Legal Basis for Processing

Where applicable law requires a legal basis, we process personal information based on your consent, our legitimate business interests, the need to take steps before entering into or performing a contract, compliance with legal obligations, or the protection of our rights and safety.

5. Sharing of Information

We do not sell your personal information. We may share information only when necessary with:

• Authorized employees, sales teams, service teams, distributors, or business partners who need the information to handle your request.
• Service providers that support our website, advertising, customer relationship management, email, hosting, analytics, logistics, payment, or communication tools.
• Meta/Facebook or other advertising platforms when required for lead ads, campaign measurement, security, or compliance.
• Government authorities, courts, legal advisers, or other parties when required by law or to protect our rights.

6. International Transfers

Because we may work with customers, service providers, and business partners in different countries, your information may be processed or stored outside your country or region. Where required, we use reasonable measures to protect personal information during such transfers.

7. Cookies and Analytics

Our website and advertising partners may use cookies, pixels, tags, analytics tools, and similar technologies to understand website traffic, measure advertising performance, remember preferences, and improve our services. You may control cookies through your browser settings. Some website functions may not work properly if cookies are disabled.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, providing services, resolving disputes, enforcing agreements, and complying with legal obligations. When information is no longer needed, we will delete it or anonymize it where practical.

9. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, deletion of, or restriction of the personal information we hold about you. You may also ask us to stop sending marketing messages or withdraw consent where processing is based on consent.

To exercise these rights, please contact us through the contact form or business contact details displayed on www.sdmak.com. We may need to verify your identity before responding to a request.

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Children's Privacy

Our products and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

12. Third-Party Links

Our website, ads, or messages may contain links to third-party websites or platforms. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after the update means you acknowledge the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact SDMAK through the contact form or business contact details displayed on www.sdmak.com.